February 20, 2025
Cybersecurity in aged care extends beyond deploying advanced technology—it requires embedding a security-first mindset across the organisation. As cyber threats evolve, aged care providers must equip staff with the knowledge and tools to protect sensitive resident data and maintain operational integrity.
Below is a comprehensive guide to fostering a culture that prioritises cybersecurity.
Vigilance is the cornerstone of safeguarding resident data. Every employee, from frontline caregivers to executive leadership, plays a critical role in maintaining security. Threats such as phishing emails and unauthorised access attempts are ever-present, making it essential to integrate cybersecurity awareness into daily operations. Regular training and reinforcement of security protocols empower staff to detect and respond to threats effectively.
Cybersecurity is an ongoing challenge that demands continuous education. All aged care employees should engage in interactive, user-friendly training programmes designed to address emerging threats and regulatory requirements. Particular attention must be given to individuals with elevated system access, ensuring they understand their crucial role in enforcing security measures.
Cybersecurity must be treated with the same level of responsibility as resident safety. Establishing clear accountability ensures that every team member recognises their role in safeguarding resident information. Additionally, technology teams should have representation at the board level to align cybersecurity strategies with broader business objectives. Including cybersecurity in risk management committees or board sub-committees fosters proactive decision-making and enhances the management of digital threats. Embedding cybersecurity awareness into performance expectations and compliance measures enables organisations to reinforce a culture of responsibility and vigilance.
With multiple users and endpoints in aged care environments, outdated software has significant risks. Regular patch management and proactive technology updates are essential to closing security gaps before they can be exploited. Avoiding technology debt—where systems become outdated due to delayed updates—ensures that aged care providers maintain a secure and resilient IT environment.
Aged care facilities increasingly rely on Operational Technology (OT) and Cyber-Physical Systems (CPS) to enhance care delivery and efficiency. However, these interconnected systems also present significant cybersecurity risks. To mitigate threats, providers must: segment networks, regularly patch devices, integrate security into procurement processes, deploy real-time threat detection, enforce strict access controls, establish incident response plans, and train staff in cybersecurity best practices. Implementing these measures safeguards resident data and ensures operational resilience.
Cyber incidents, including ransomware attacks and data breaches, can occur at any time. Aged care providers must be prepared with a robust incident response plan. Regular data backups—preferably automated and securely stored off-site—ensure business continuity in the event of an attack. Routine testing of response strategies minimises downtime and enables swift recovery.
A fundamental cybersecurity measure is restricting access to sensitive data. Employees should only have access to the information necessary for their job functions. This minimises the risk of accidental data exposure and reduces the number of potential entry points for cybercriminals.
Passwords serve as the first line of defence against cyber threats. Aged care providers must enforce strong password policies that prohibit easily guessed credentials, such as birthdates or repeated passwords. Multi-factor authentication (MFA) adds a layer of security, combining passwords with biometric verification or token-based authentication for enhanced protection.
Empowering the frontline for stronger cybersecurity
Your staff are the first line of defence in cybersecurity. By equipping them with knowledge, fostering accountability, and implementing robust security protocols, aged care providers can create a resilient and secure environment. Leadership must champion a culture of continuous education, preparedness, and adherence to best practices, ensuring that cybersecurity remains a top priority.
Pulkit Palta, national account manager, Wavelink
