Securing connected care: Why device management is essential for the Aged Care sector

Australia’s aged care sector is entering a new era of accountability and transparency. The Aged Care Act 2025, effective 1 November 2025, ushers in a transformative shift towards a rights-based, person-centred care model. It introduces clear expectations for stronger governance, transparent reporting, and robust protections for digital infrastructure and participant information.

For aged care providers, compliance with the Act’s enhanced obligations around governance, privacy, and data security is both a legal and operational imperative. As mobile devices and digital systems become central to care delivery, managing and protecting these devices that access sensitive participant data is critical to supporting compliance and safeguarding trust.

That’s where Mobile Device Management (MDM) solutions play an essential role.

Building a secure and compliant digital foundation
MDM provides aged care providers with centralised visibility and control over all mobile devices used across their organisation—including facility-issued devices and staff Bring Your Own Device (BYOD) arrangements. This ensures that every device touching participant information is secure, compliant with organisational policies, and able to support privacy obligations under the Australian Privacy Principles (APPs).

Through automation and policy enforcement, MDM enables IT and compliance teams to:

• Protect sensitive participant data with encryption, secure authentication, and access controls
• Separate personal and work data on BYOD devices to preserve privacy
• Remotely lock or wipe devices if lost, stolen, or compromised
• Deploy applications and security updates seamlessly and consistently

In doing so, MDM solutions strengthen operational resilience and support adherence to governance and information security requirements under the Aged Care Act, as well as related frameworks such as ISO 27001 and guidelines from the Australian Cyber Security Centre.

Four reasons device management matters for Aged Care providers:

1. Safeguard participant data
   Prevent unauthorised access and data breaches through strong authentication methods, optional capabilities such as geofencing, and automated security workflows that protect privacy across care settings.
2. Empower a mobile workforce
   Allow care teams to securely access participant information, communicate in real time, and deliver care efficiently—whether in aged care facilities, community environments, or while on the move.
3. Streamline IT operations
   Reduce downtime and manual workload by enabling remote provisioning, troubleshooting, and updates, keeping devices operational and staff supported.
4. Ensure readiness for Aged Care Act 2025 compliance
   Demonstrate adherence to the Act’s governance, accountability, and data protection standards with centralised device control, policy enforcement, audit logs, and built-in reporting capabilities.

Supporting safe, connected, and accountable care
As aged care becomes increasingly connected, MDM is an indispensable technology to safeguard participant data, empower staff, and help providers meet evolving compliance obligations with confidence. From aged care facilities to community and home care, MDM ensures every mobile device contributes to a culture of safety, trust, and excellence.

See how it works

Experience how the technology can help your organisation stay secure, connected, and compliant under the Aged Care Act 2025.